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ITIL Intermediate Service Operation Course
Service Operation (SO) course is a four-day
(21-contact hour) course leading to the ITIL® Intermediate Qualification: SO
Certificate. The SO Certificate is a freestanding qualification, but is also
part of the ITIL® Intermediate Lifecycle stream, and one of the modules leading
to the ITIL® Expert in IT Service Management Certificate.
The
purpose of this course and the associated exam and certificate is, respectively,
to impart, test, and validate the knowledge on industry practices in Service
Management as documented in the ITIL® Service Operation publication. The ITIL®
Certificate in SO is intended to enable the holders of the certificate to apply
the practices in resolution and support of the Service Management Lifecycle
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