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•TIL
Intermediate Continual Service Improvement
Course
Continual
Service Improvement (CSI) course is a four-day (minimum of 21-contact hour)
course leading to the ITIL® Intermediate Qualification: CSI Certificate. The CSI
Certificate is a freestanding qualification, but is also part of the ITIL®
Intermediate Lifecycle stream, and one of the modules leading to the ITIL®
Expert in IT Service Management Certificate.
The purpose of
this course and the associated exam and certificate is, respectively, to impart,
test, and validate the knowledge on industry practices in Service Management as
documented in the ITIL® Continual Service Improvement publication. The ITIL®
Certificate in CSI is intended to enable the holders of the certificate to apply
the practices in resolution and support of the Service Management Lifecycle.
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