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•ITIL
Intermediate Service Transition Course
Service
Transition (ST) course is a Three-day (21-contact hour) course leading to the
ITIL® Intermediate Qualification: ST Certificate. The ST Certificate is a
freestanding qualification, but is also part of the ITIL® Intermediate Lifecycle
stream, and one of the modules leading to the ITIL® Expert in IT Service
Management Certificate.
The purpose of
this course and the associated exam and certificate is, respectively, to impart,
test, and validate the knowledge on industry practices in Service Management as
documented in the ITIL® Service Transition publication. The ITIL® Certificate in
ST is intended to enable the holders of the certificate to apply the practices
in resolution and support of the Service Management Lifecycle
Who Should Attend?
The ST course is intended for:
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CIOs, CTOs,
managers, supervisory staff, team leaders, designers, architects, planners,
IT consultants, IT audit managers, IT security managers, service test
managers, and ITSM trainers
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Individuals who
require a detailed understanding of the ITIL® Service Transition phase of
the ITIL® core Lifecycle and how it may be implemented to enhance the
quality of IT service provision within an organization
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IT professionals
working within or about to enter a Service Transition environment and
requiring a detailed understanding of the processes, functions, and
activities involved
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Individuals
seeking the ITIL® Expert in IT Service Management for which this
qualification is one of the prerequisite modules
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Individuals
seeking progress towards the ITIL® Master in IT Service Management
for which the TIL® Expert is a prerequisite
Learning Outcome
Following completion of this training, the candidate will know:
·
The importance of Service Management
as
a practice concept and Service Transition
principles,purpose and objectives
· How ITIL® Service Transition interacts with other Service Lifecycle Processes
·
The activities, methods, and
functions used in each of the ITIL® Service Transition processes
·
The roles and responsibilities
within ITIL® Service Transition and the activities and functions to achieve
operational excellence
·
How to explain how to measure ITIL®
Service Transition
·
Technology and implementation
considerations surrounding Service Operation
Prerequisites
ITIL Foundation Certificate
Course
Outline
·
Introduction to Service Transition
·
Service Transition Principles
·
Service Transition Processes
o Transition Planning and Support
o Change Management
o Service Asset and Configuration Management
o Release and Deployment Management
o Service Validation and Testing
o Evaluation
o Knowledge Management
·
Service Transition
Technology-related Activities
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Organizing for Service Transition
·
Consideration of Technology
·
Implementation and Improvement of Service Transition
·
Summary, Exam Preparation, and
Directed Studies
Credit : 3 Credit toward ITIL
Expert
Exam :
· 90
minutes (120 Minutes for non English
natives), Closed Book
· Online
or paper (optional)
·
8 Scenario based gradient score questions, 5
points for best answer, 3 for second best answer,3 for third best answer, 0 for wrong answer. Passing score 28.
· Attending the course is a must for exam take.
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