|
• ITIL Intermediate Service Strategy Course
Service Operation (SO) course is a four-day
(21-contact hour) course leading to the ITIL® Intermediate Qualification: SO
Certificate. The SO Certificate is a freestanding qualification, but is also
part of the ITIL® Intermediate Lifecycle stream, and one of the modules leading
to the ITIL® Expert in IT Service Management Certificate.
The
purpose of this course and the associated exam and certificate is, respectively,
to impart, test, and validate the knowledge on industry practices in Service
Management as documented in the ITIL® Service Operation publication. The ITIL®
Certificate in SO is intended to enable the holders of the certificate to apply
the practices in resolution and support of the Service Management Lifecycle
Who Should Attend?
The SS course is intended for:
· CIOs, CTOs, managers,
supervisory staff,
team leaders, designers, architects,
planners,
IT consultants, IT audit managers,
IT security
managers, and ITSM trainers
involved in the ongoing management,
coordination, and integration of operations
activities within theService Lifecycle
·
Individuals who require a deeper
understanding of the ITIL® Service Strategy stage of the Service Lifecycle and
how activities in it may be implemented to enhance the quality of IT service
management within an organization
·
IT professionals working in roles associated with strategic planning, execution,
and control within a service-based business model seeking an understanding of
the concepts, processes, functions, and activities of Service Strategy
·
Individuals seeking the ITIL® Expert certification in IT Service Management for
which this qualification is one of the prerequisite modules
·
Individuals seeking progress towards the ITIL® Master in IT Service Management
for which the ITIL® Expert is a prerequisite
Learning
Outcome
Following completion of this training, the candidate will know:
·
The importance of Service Management as a
practice concept and Service Strategy Principles, Purpose, and Objective
·
How ITIL® Service Strategy interacts with other Service Lifecycle Processes
·
The activities,
methods, and functions used in each of the ITIL® Service Strategy processes
·
The roles and responsibilities within ITIL® Service Strategy and
the activities and functions to achieve operational excellence
·
How to explain how to measure ITIL® Service Strategy
·
Technology and implementation considerations
surrounding ITIL® Service Strategy
Prerequisites
ITIL Foundation Certificate
Course
Outline
·
Service Strategy Principles
·
Defining Services and Market Spaces
·
Conducting Strategic Assessments
·
Financial Management
·
Service Portfolio Management
·
Managing Demand
·
Driving Strategy Through the Lifecycle
·
Critical Success Factors and Risks
·
Summary, Exam Preparation, and Directed Studies
Credit : 3 Credit toward ITIL
Expert
Exam :
· 90
minutes (120 Minutes for non English
natives), Closed Book
· Online
or paper (optional)
·
8 Scenario based gradient score questions, 5
points for best answer, 3 for second best answer,3 for third best answer, 0 for wrong answer. Passing score 28.
· Attending the course is a must for exam take. |
QUICK
LINKS
