|
•
ITIL Intermediate Service Design Course
Service
Design (SD) course is a Three-day (21-contact hour) course leading to the ITIL®
Intermediate Qualification: SD Certificate. The SD Certificate is a freestanding
qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and
one of the modules leading to the ITIL® Expert in IT Service Management
Certificate.
The purpose of
this course and the associated exam and certificate is, respectively, to impart,
test, and validate the knowledge on industry practices in Service Management as
documented in the ITIL® Service Design publication. The ITIL® Certificate in SD
is intended to enable the holders of the certificate to apply the practices in
resolution and support of the Service Management Lifecycle
Who Should Attend?
The SD course
is intended for:
·
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects,
planners, IT consultants, IT audit managers, IT security managers, and ITSM
trainers involved in the ongoing management, coordination, and integration of
design activities within the Service Lifecycle
·
Individuals who require a detailed understanding of the ITIL® Service Design
phase of the ITIL® core Lifecycle and how it may be implemented to enhance the
quality of IT service provision within an organization
·
IT professionals working within or about to enter a Service Design
environment and requiring an understanding of the concepts, processes,
functions, and activities involved
·
Individuals seeking the ITIL®
Expert certification in IT Service Management for which this qualification is
one of the prerequisite modules
·
Individuals seeking progress towards the ITIL® Master in IT Service Management
for which the ITIL® Expert is a prerequisite
Learning
Outcome
Following completion of this training, the candidate will know:
-
The
importance of Service Management as a practice concept and Service Design
principles, purpose, and objectives
-
How ITIL®
Service Design interacts with other Service Lifecycle Processes
-
The
activities, methods, and functions used in each of the ITIL® Service Design
processes
-
The roles
and responsibilities within ITIL® Service Design and the activities and
functions to achieve operational excellence
-
How to
explain how to measure ITIL® Service Design
-
Technology and
implementation considerations
-
surrounding ITIL®
Service Designn
Prerequisites
ITIL
Foundation Certificate
Course
Outline
-
Service
Design Principles
-
Service
Design Processes
-
Service
Catalog Management
-
Service
Level Management
-
Capacity
Management
-
Availability Management
-
IT Service
Continuity Management
-
Information Security Management
-
Supplier
Management
-
Service Design
Technology-related Activities
-
Organizing
for Service Design
-
Consideration of Technology
-
Implementation and Improvement of Service Design
-
Summary,
Exam Preparation, and Directed Studies
Credit
:
3
Credit toward ITIL Expert
Exam :
·
90
minutes (120 Minutes for non English natives),
Closed Book
·
Online
or paper (optional)
· 8 Scenario based gradient score questions, 5 points
for best answer, 3 for second best answer,
3 for third best answer, 0 for wrong answer. Passing score 28.
·
Attending the course is a must for exam take.
|
QUICK
LINKS
