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• ITIL Intermediate Managing Across Lifecycle
Course
Managing Across the Lifecycle (MALC) course is a five-day (30-contact hour)
course leading to the ITIL® Intermediate Qualification: MALC Certificate. The
ITIL® Intermediate Qualification: Managing Across the Lifecycle Certificate is a
freestanding qualification, but is also the final module of the Service
Lifecycle and / or Service Capability modules that leads to the ITIL® Expert in
IT Service Management.
The purpose of this course and the associated exam and certificate is ,
respectively, to impart, test, and validate the knowledge across the contents of
the ITIL® V3 publications; focusing on business, management and supervisory
objectives, purpose, processes, functions and activities, and on the interfaces
and interactions between the processes addressed in the five core ITIL® V3
publications.
Who Should
Attend
The MALC course
is intended for:
-
Individuals who require a business and management level
understanding of the ITIL® V3 core Lifecycle and how it may be implemented
to enhance the quality of IT service provision within an organization
-
Individuals seeking the ITIL® Expert certification in IT
Service Management for which this qualification is the final mandatory
module leading to the Expert certification
-
Individuals seeking progress towards the ITIL® Master in IT
Service Management for which the ITIL® Expert is a prerequisite
This
may include, but is not limited to, CIOs, Senior IT Managers, IT Managers and
Supervisors, IT professionals, and IT Operation practitioners
Learning Outcome
Following completion of this training, the candidate will know:
·
The Importance of IT Service
Management
Business
and Managerial
Issues
· How
to Go about Managing the Planning
and Implementation of IT Service
Management
·
Management of Strategic Change
· Risk
Management
·
How to Deal with Organizational Challenges
·
Service Assessment
·
Complementary Industry Guidance
Prerequisites
22 credit Points : 2 from ITIL Foundation Certificate + 15 from intermediate
level
Course
Outline
·
Introduction to IT Service Management Business and Managerial Issues
·
Management of Strategic Change
· Risk
Management
·
Managing the Planning and Implementation of IT Service Management
·
Understanding Organizational Challenges
·
Service Assessment
·
Understanding Complementary Industry Guidance and Tool Strategies
· Summary,
Exam Preparation, and Directed Studies
Credit
:
3
Credit toward ITIL Expert
Exam :
·
90
minutes (120 Minutes for non English
natives),Closed Book
·
Online
or paper (optional)
·
8 Scenario based gradient score questions, 5 points for best answer, 3 for
second best answer,3 for third best answer, 0 for wrong answer. Passing score 28.
·
Attending the course is a must for exam
take.
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